General terms and conditions

General terms and conditions of Sprachschule Aktiv Wien

§ 1. General provisions:

  1. Signing up for a course is a binding registration. By signing up, the contract is concluded between the customer and Sprachschule Aktiv Wien. Registration can be done via the online form or via the written registration form of Sprachschule Aktiv Wien.
  2. By registering, the customer agrees to pay the course fees in full before the course starts. When paying in installments, the first installment must be paid before the course starts. Payment can only be made by bank transfer.
  3. Booking a course in any form requires a binding registration. Sprachschule Aktiv is only obliged to carry out the course if the course fee has been fully paid into the account of Sprachschule Aktiv.
  4. The duration of one teaching lesson for all courses is 45 minutes.
  5. Registrations, cancellations and other applications will not be accepted by telephone nor verbally at our customer offices. Our teachers are not authorized to accept registrations, cancellations and applications.
  6. Missed lessons in group, semi-intensive and intensive courses are not refunded and will not be made up for.
  7. Sprachschule Aktiv Wien mainly employs mother-tongue teachers to carry out the courses, but the student is not entitled to choose a particular teacher. Sprachschule Aktiv Wien reserves the right to exchange and replace teachers during a course.
  8. Sprachschule Aktiv Wien continuously strives to achieve the planned teaching content and learning objectives in order to best prepare the students for internal and external exams. However, Sprachschule Aktiv Wien assumes no responsibility for ensuring that a certain level of learning is achieved by the course participants at a certain time. Likewise, the language school Aktiv assumes no responsibility if students fail any exam.
  9. Language classes at Sprachschule Aktiv Wien are exempt from VAT in Austria. If any additional costs arise, due to VAT or sales tax payments which may be incurred abroad, these must be borne by the customer.
  10. The starting dates of all courses are fixed in advance. Sprachschule Aktiv Wien reserves the right, in certain cases, to postpone or change course dates. In such cases, students will be notified of any changes in good time.
  11. After completing a course, the student has the opportunity to attend a follow-up course. Each follow-up course requires a renewed registration. Without an effective registration, the participant is not entitled to a reserve a place on the course.
  12. Books and learning materials are not included in the prices published on our website.
  13. Invoices not paid on time will be forwarded to the Akzepta Inkasso Group
  14. Due to the Christmas holidays, the intensive courses in December will be held within 3 weeks (instead of 4 weeks).

§ 2. Cancellation, withdrawal and special provisions:

  1. For a language course booked online, the contract can be cancelled free of charge at least 7 working days before the start of the course. For all other registrations that are made using the registration form on the premises of Sprachschule Aktiv Wien, the customer does not have the right to cancel the registration. The cancellation needs to be in writing and must be submitted by email to Sprachschule Aktiv. Thereafter, cancellation is not possible. If the course is not cancelled in time and/or in accordance with the regulations, the full course price must be paid. This rule applies regardless of the time of registration.
  2. For private and company courses, the courses are booked for a pre-determined period, date or number of hours. In the event of missed appointments and/or breaks in the language course, there is no entitlement to a partial refund or replacement lessons.
  3. Students have the right to cancel the booked course after the first lesson in the event that the course does not meet the expectations of the student. This is possible if, and only if, the student has registered for a trial lesson and not a language course. The cancellation request must be submitted no later than 24 hours after the first lesson and must be submitted in written form via email. The first lesson is considered to be the lesson that takes place on the day that the course started.
  4. The language school Aktiv Wien reserves the right to change the teacher. In this case, the student is not entitled to cancel the course.
  5. Mere absence from a course is not considered a cancellation, therefore the obligation to pay the course fee still stands.
  6. If the student ends the booked language course early, the entire outstanding course fee is due for payment immediately. If, in the event of an agreed installment payment, a due installment is not paid, the installment agreement loses its validity and the total amount is due from the date of the unpaid installment
  7. If you require a payment confirmation for the registered course, you will receive the confirmation by e-mail. After receiving the payment confirmation, course cancellation is no longer possible.
  8. In certain cases, the language school Aktiv reserves the right to adjust the course time due to organizational requirements. The intensive courses in the morning can start between 8:00 and 11:30 and the group course between 17:30 and 19:30. This adjustment does not result in a special right of termination nor to the right to a full/partial refund of any fees.
  9. Up to 100% of the course costs can be covered by AMS, WAFF, European Social Fund, an employer or other institution. If the accepted funding (a positive notification of the acceptance of costs by the AMS or the paying institution) is withdrawn, the participant undertakes to inform the language school Aktiv immediately. The full course fee is then to be paid immediately and must be borne by the participant himself/herself.
  10.  For customers who do not have an Austrian residence, the outstanding invoice amount must be paid no later than 14 days before the beginning of the course.

§ 3. Special provisions for private, pair and company courses:

  1. For private, pair and company courses, the course participants have the opportunity to arrange the dates directly with Sprachschule Aktiv Wien or with the booked teacher.
  2. For bookings of private and company courses, the time of the booked lessons can be arranged directly with the teacher or the language school. The booked course time and location must always be defined and fixed for at least a one-month period after the course booking date, in consultation with the language school or the teacher. If the student does not attend a lesson, there is no entitlement to replacement lessons nor reimbursement of the course fee. Likewise, after the cancellation period has expired, any hours that have already been booked can no longer be cancelled. This also applies in the event that the participant or the company no longer want to use the lessons.
  3. The pair courses include 24 lessons.
  4. For private and company courses, the student has the opportunity to choose how many lessons to book. A minimum booking of 10 lessons of 45 minutes is required. Fewer than 10 lessons can only be booked following consultation with Sprachschule Aktiv Wien. The booking of a certain number of hours is binding. The course participant is not entitled to a partial refund in the case he/she does not wish to complete the full pre-booked number of lessons.
  5. The course participants have the opportunity to choose the course location for private, pair and company courses. Courses organized outside of our schools generally do not incur any travel costs for the teachers. However, if the course location is outside Vienna (defined by public transport), the student must pay for the teacher’s travel expenses. These are determined by the cheapest option of public transport.
  6. If the course participant is unable to attend a pre-agreed appointment, the participant must inform the language school or the teacher in written form or by telephone at least 24 hours before the class in order to be eligible to re-schedule the lesson. If the agreed appointment is on a Saturday, Sunday, Monday or a public holiday, the student has to inform Sprachschule Aktiv on the last working day before the agreed appointment by 16:00 at the latest. In this case, the date will be changed and the lesson will be postponed. If lessons are not cancelled by the student within the 24-hour period, there is no entitlement to substitute lessons.
  7.  For private and company courses, at least two lessons per appointment must always be booked.
  8. Lessons booked for private, pair and company courses must be used within 6 months of the invoice being issued. After 6 months the lessons expire. Sprachschule Aktiv Wien does not refund the costs of expired lessons.
  9. Lessons that have already been paid for can be transferred to third parties after consultation with Sprachschule Aktiv Wien. In this case, the student must submit a written statement.

§ 4. Special provisions for German courses:

1. For private, pair and company courses, the provisions of § 3 para. 1 apply.

2. In the case of intensive, semi-intensive and group courses, if the minimum number of participants was not reached, the course in question will be held for shorter periods under the same payment conditions:

2a) In the case of intensive courses (Mon-Fri), from 7 participants 4 lessons of 45 minutes, with 5-6 participants 3 lessons of 45 minutes and with 2- 4 students 2 lessons of 60 minutes are held per day.
2b) In the case of semi-intensive courses (4x week), from 4 participants a total of 32 lessons of 45 minutes (4 weeks), with 3 participants 24 lessons of 45 minutes (4 weeks) and with 2 students 16 lessons of 45 minutes (4 weeks) are held.
2c) For group courses (3x week) from 4 participants a total of 24 lessons of 45 minutes (4 weeks), with 3 participants 20 lessons of 45 minutes (3 weeks) and with 2 participants 16 lessons of 45 minutes (2 weeks) are held.
2d) For group courses (2x week) from 4 participants a total of 24 lessons of 45 minutes (6 weeks), with 3 participants 20 lessons of 45 minutes (5 weeks) and with 2 participants 16 lessons of 45 minutes (4 weeks) are held.
2e) For group courses (1x week) from 4 participants a total of 24 lessons of 45 minutes (12 weeks), with 3 participants 20 lessons of 45 minutes (10 weeks) and with 2 participants 16 lessons of 45 minutes (6 weeks) are held.

3. Sprachschule Aktiv Wien can help students obtain a visa for the duration of the booked course. To claim this, the student must first register for a German course and pay a fee of 399 €. In the event that a visa for the German course is rejected, Sprachschule Aktiv Wien reserves the right to keep the full payment of 399 €. In this case, the participant is obliged to immediately send the rejection notice of the German consulate as well as the certificate for issuing a visa to Sprachschule Aktiv Wien. These documents must be submitted at least 7 working days before the start of the course by email. Course participants who have received a visa based on our visa certification cannot cancel the booked German course.

§ 5. Special provisions for group and intensive courses for all languages (except German):

  1. For intensive courses (Mon-Fri) in English 4 lessons of 45 minutes from 7 participants, 3 lessons of 45 minutes with 5-6 participants and 2 lessons of 60 minutes with 2-4 students are held per day. In all cases, the same terms of payment apply.
  2. For intensive courses (Mon-Fri) in other languages (excluding German and English) 4 lessons per day of 45 minutes are held from 4 participants, for less than 4 participants 2 lessons of 60 minutes. In all cases, the same terms of payment apply.
  3. For group courses (1x week) with 4 participants a total of 24 lessons of 45 minutes (12 weeks), with 3 participants 20 lessons of 45 minutes (10 weeks) and with 2 participants 16 lessons of 45 minutes (6 weeks) are held. In all cases, the same terms of payment apply.
  4. For group courses (2x week) with 4 participants a total of 24 lessons of 45 minutes (6 weeks), with 3 participants 20 lessons of 45 minutes (5 weeks) and with 2 participants 16 lessons of 45 minutes (4 weeks) are held. In all cases, the same terms of payment apply.
  5. For Semi-Intensive Courses (4 weeks) with 4 participants a total of 32 lessons of 45 minutes (4x week) are held. In all cases, the same terms of payment apply.

§ 6. Special provisions for small numbers of participants:

  1. If the number of participants is low, Sprachschule Aktiv Wien reserves the right to cancel, postpone or shorten the courses. In this case, the participants will be informed in good time. After being notified of the cancellation or postponement, the student has 5 working days to let us know in writing by email whether he/she wants to withdraw from the course. If the student does not respond within the 5 working day period, he/she will automatically be booked onto the next course taking place.
  2. If the minimum number of participants is not reached for intensive, group or company courses, the course concerned will be held with fewer hours under the same payment conditions: For intensive, group and company courses, the provisions of §4 and §5 apply.

§7. Language courses abroad:

  1. Sprachschule Aktiv Wien does not take any responsibility for the language courses taught aboard. The activity of Sprachschule Aktiv Wien is limited to the arrangement of the language course and to providing advice.

§ 8. Trial lessons and holidays

  1. The trial lessons organized by Sprachschule Aktiv Wien are free and non-binding for the participants. If the participant was not satisfied with the trial lesson, he/she has no obligations whatsoever.
    In a subsequent registration for the course, the trial lesson is calculated as a regular lesson. For group, intensive and semi-intensive courses, the trial lesson is the duration of a regular course session.
  2. The duration of a trial lesson for a private, pair or company courses is 45 minutes. If the participant signs up for a free trial lesson and does not attend on the agreed date, he/she will be issued with an invoice of € 42.00. The cancellation of a trial lesson must be in writing and must be submitted to Sprachschule Aktiv Wien at least 24 hours before the agreed appointment. Otherwise the participant will be issued with an invoice of 42,00 €.
  3. On public holidays in Austria, there are no classes for group courses, intensive courses, semi-intensive courses nor any other courses at Sprachschule Aktiv Wien. The missed lessons in this case will not be refunded nor made up for.

§ 9. Exam Registration & Cancellation

  1. By registering for an exam, a contract is concluded between the customer and Sprachschule Aktiv Wien. Registration can be done via the online registration form or via the written registration form at Sprachschule Aktiv Wien.
  2.  It is not possible to cancel an exam and you will not receive a refund
  3. By registering, the customer agrees to pay the examination fee in full after the registration. This must be paid within 5 days of registration and no later than 5 days before the exam. If the customer is ill on the day of the exam, a medical certificate is required. In this case, a cancellation fee of 99,00 € will be charged.
  4.  In the case that an ÖIF exam gets postponed, there is no right of cancellation. In this case, the student is to join the next announced ÖIF exam date.
  5. Mere absence from an exam is not considered a cancellation, therefore the obligation to pay the course fee still stands.

§ 10. Placement Tests

  1. 1. If the participant registers for a placement test and he/she does not attend on the agreed date, he/she will be issued an invoice of € 42.00.
    The cancellation of a placement test must be in writing and must be submitted (via email) to Sprachschule Aktiv Wien at least 24 hours before the agreed date of the test. Otherwise the participant will be issued an invoice of 42,00 €.

§ 11. Disclaimer:

  1. 1. Sprachschule Aktiv Wien assumes no liability for damage, accidents and injury to/of the students or theft and damage to their property during lessons and on the way to/from the locations of the language school. Sprachschule Aktiv Wien assumes no liability for material damage of any kind.

§ 12. Vouchers

  1. A cash payment of vouchers is not possible. However, these can be offset against booked services. It is valid for 6 months from the date of issue.

§ 13. Privacy policy

  1. https://www.sprachschule-aktiv-wien.at/datenschutz-sprachschule/